Imperial Supplies Wins Amerit Fleet Solutions 2023 Supplier of the Year Award
Amerit Fleet Solutions, provides contract maintenance to many of the Nation’s most recognized brands. With 850+ service locations, over 185,000 vehicles and assets under contract, and 24-hour coverage, Amerit customers leverage their nationwide infrastructure for maintenance service solutions. Imperial Supplies and Amerit Fleet Solutions share a relentless focus on improving clients’ fleet uptime while providing outstanding service, quality, and value.
Imperial has been awarded Amerit’s 2023 Supplier of the Year award. The prestigious award is based on an annual survey of Amerit’s Technicians, Fleet Managers, General Managers and Vice Presidents, who rate a long list of vendors on factors like product and availability, price, fill rate, and service.
The growth of this partnership has surpassed both organizations’ expectations! Amerit relies on Imperial’s Customer Managed Inventory model for top Maintenance Repair and Operations products at a great value. With thousands of SKUs needed to service their diverse customer base, keeping the right inventory on hand for a 24-hour operation is crucial to profitability.
In the survey, stakeholders from all levels of Amerit’s organization raved about Imperial’s unparalleled service and ability to quickly respond to the business challenges of rapid growth. Over 2,000 highly skilled technicians and leaders rely on Imperial for exceptional:
- Order and sourcing support including a 97% order fill-rate from Imperial’s nationwide distribution network and live, knowledgeable Dedicated Account Advisor within a few rings or clicks.
- Digital self-service tools like Order Approval, My Lists, and Mobile app make ordering easy while incorporating systematic control and spend visibility.
- Collaboration on opportunities for process improvement and inventory optimization with Amerit’s central purchasing team
A Fleet Manager from Amerit wrote:
“Admittedly many years back when I came to Amerit, I was not a fan of Imperial. Call me stubborn, but though more expensive I was a fan of my route guy. But today, I come to you with praises. Kelly was able to establish comradery remotely, with her cheerful calls, her exuberant personality, her amazing knowledge of the entirety of products offered, her willingness to source what isn’t offered…I could go on. It is hard to achieve a level of service, remotely that leaves a customer feeling like she just walked out of your office when you hang up, but I attest that is exactly the top-notch service she provides.
If I haven’t called or emailed her in a period of time, Kelly proactively reaches out to me to make sure I am ok, and to make sure I don’t need anything. Like she is reading my mind, she calls to see if I am ready, and 100% of the time I am. Great job Kelly, and Imperial Team as a whole. Everyone I speak to within my ranks here at Amerit has the same praises I bring to you today. Within the first mention of “Have you spoken to Kelly”, the interruption and “Yeah, she is AWESOME” comes without hesitation.”
Congratulations to the entire Amerit Fleet Solutions team on your growth and success!