Auto-Reorder: Frequently Asked Questions
Q.What is Auto-Reorder?
A.Auto-Reorder is a convenient way to help ensure the Imperial products you use most
often are on hand when you need them. Decide the first shipment date and subsequent orders will
ship at the frequency you choose.
You always have complete control over your deliveries and will receive email notifications
before your Auto-Reorder items are shipped. You can change your delivery frequency and quantity
on the "Manage Your Auto-Reorder Items" page located under the account settings section of
imperialsupplies.com. Changes to orders can be made anytime within 24 hours prior to shipment of
the next scheduled shipment date. You can cancel your Auto-Reorder enrollment at any time.
Q.How do I start using Auto-Reorder?
A.Using Imperial's Auto-Reorder is easy; just enroll from any eligible item detail page.
Simply select the Auto-Reorder option for the product, your preferred quantity, and shipment
frequency. It's that easy!
Q.What happens after I enroll items into Auto-Reorder?
A.After you enroll items into Auto-Reorder, items will be placed automatically according
to your selected frequency, and you will only be billed when your order is shipped. Prior to
each Auto-Reorder being placed, we will send you an email reminder.
Q.How do I make changes to my Auto-Reorder deliveries?
A.Once you've enrolled products into Auto-Reorder, you can change your next order date,
skip a shipment, change your selected frequency, modify the PO number, or cancel an order by
visiting the "Manage Your Auto-Reorder Items" page located under your "Account Settings" page.
By default, your account's default shipping and billing address will be used on all initial
Auto-Reorders and subsequent orders. To change a shipping address on an Auto-Reorder shipment,
visit the "Manage Your Auto-Reorder Items" page and click on the "Manage Your Auto-Reorder
Shipments" tab. Please allow up to 24 hours for modifications or cancellations to be processed.
Q.What is the difference between the Manage Auto-Reorder
"Items" and "Shipments" tabs?
A.The "Manage Your Auto-Reorder Items" tab displays individual Imperial Auto-Reorder
items and all associated details for that individual enrollment including next order date,
delivery frequency, and quantity. Individual Imperial Auto-Reorder items can all be associated
with different orders on the "Manage Your Auto-Reorder Shipments" tab.
The "Manage Your Auto-Reorder Shipments" tab shows the details for your scheduled orders to be
shipped. An order may contain more than one individual item scheduled for Auto-Reorder. Here you
can edit the PO number, shipping address, and the next shipment date.