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National Distributor of Quality Maintenance Supplies Since 1958

1-800-558-2808

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Administration

Driving for Excellence

Marketing Services:

Develops sales literature, promotions, and catalog. Works cross-functionally to execute projects relating to Imperial’s brand identity.

eCommerce:

Develops and implements online, mobile, and email Marketing and sales tools to drive incremental sales and customer acquisition.

Product Management:

Researches and identifies product solutions and programs to meet customer needs while ensuring products meet sales and margin objectives.

Pricing:

Sets pricing and gross margin strategies and programs to align with Sales, Product Management, Finance, and Marketing. Supports sales with quotation process.

Purchasing:

Manages procurement of products & Imperial’s commitment of a 98% daily fill rate. Assists in acquiring new products, sources new suppliers, monitors stock levels, and partners with Finance and other functional departments.

Customer Service:

Supports Imperial team members and customers in resolving problems and answering inquiries. Records, enters, and processes customer orders, coordinates efforts between departments and provides administrative support wherever necessary.

Finance:

Records and reports operating results and financial status of the company. Processes credit/collection of accounts receivable and vendor invoices. Monitors transactions and implements policies and procedures for controlling and securing assets.

Human Resources:

Develops and facilitates processes and activities related to recruiting and onboarding, employee development, employee relations, and compensation.

Information Technology:

Works cross functionally to analyze systems requirements and supports entire organization by developing and implementing programs that transform data into useful information.

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